If you bought FA Cup final tickets and have not received them you may want to check with Ticket Master that your order has not been cancelled.
Portsmouth FC have cancelled ticket orders that did not meet the criteria of at least one home ticket purchased this season. However as several fans including myself have found that fans with a legitimate claim are having their tickets cancelled due to failings in the Portsmouth FC database and that Ticket Master didn't follow the correct procedure when selling the tickets. Worse than that is that the club don't seem to be telling people their orders are being cancelled possibly leaving people ticketless and not giving people enough time to make representation to the club.
In my case the club had not updated their customer database with my correct address even though I had asked them to when buying tickets earlier in the year, and that Ticket Master had not asked for the details of any other person on the database. I even got a email from Ticket Master with the Royal Mail tracking number of the tickets, they were that close to dispatch before being held.
Calling the club today I found that they indeed have a record of me purchasing the correct number of tickets, however not at the right address. After a bit of digging they found both my purchases and my housemates and I will have to write to PFC with all the details and I should get the tickets I ordered reinstated, although any inquiries about this have to be with the club by Monday. Here's hoping all of this has a happy ending.
After writing this I did receive an email today telling me of the cancellation from Ticket Master.
To check your tickets
If you don't have one already create an account on Ticketmaster.co.uk
Click "My Ticket Master"
Log in to your Ticket Master account
Click "Order History"
Enter phone number and credit card used to order the tickets
You should see a list of purchases made with Ticket Master, select the FA Cup Final
At the top of the page it will tell you the status of your order.
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